Privacy policy

We at Chai Connection are happy that you’re visiting our website and interested in our products.

Chai Connection takes data protection seriously. For this reason, we explain which personal data we collect, to what extent, and for which purposes when you use our website. By accessing www.chaiconnection.ch, including any related domains, mobile versions, or apps (collectively referred to as the “Website”), you agree to the processing of your data in accordance with this Privacy Policy.

We handle your personal data carefully, only for the purposes described in this Privacy Policy, and only to the extent necessary and permitted by applicable law. We retain your data for as long as required by law or as long as needed for the purposes for which the data was collected. We delete your data once it is no longer required, and in any case after the legally mandated retention period has expired. In close cooperation with our hosting providers, we take all reasonable measures to protect our systems against unauthorized access, loss, misuse, or falsification.

Data Controller

Under data protection law, the entity that determines whether and how personal data is processed is responsible for compliance with applicable regulations. For the data processing described in this Privacy Policy, Chai Connection is generally the data controller.

If you have any questions or concerns regarding data protection, you can contact us at:

Chai Connection
Fantastic Foods GmbH
Rigistrasse 11
6410 Goldau, Switzerland

Email: hi@chaiconnection.ch

What Are Personal Data?

Personal data refers to information relating to an identified or identifiable natural person. This includes details such as your name, address, telephone number, or date of birth (if provided). Information that cannot be linked to you, directly or indirectly—such as the number of visitors to a website or the popularity of certain pages—is not considered personal data.

We process the personal data that are necessary to fulfil the purposes outlined in this Privacy Policy. Typically, you provide these data directly—for example, by communicating with us, placing an order, or signing up for our newsletter. You may use the Website without disclosing your identity. By providing your personal data in connection with the Website, you agree that Chai Connection may process and analyse these data for the purposes stated below.

Communication

In order to communicate with you and respond to your inquiries, we need to process your personal data. This applies when you use a contact form, reach out via email, mail, phone, or other methods, or when we contact you as part of customer care.

We may process the following categories of data:

Name and contact details (e.g., name, address, email address, phone number)
Content of communication (e.g., emails, letters, chats, comments, phone conversations)
Communication metadata (e.g., type, time, or—where relevant—location of communication)

Information & Marketing

If you have given us consent to use your personal data for marketing purposes, we will process your data within the scope of that consent unless another legal basis applies.

We may process the following categories of data for marketing:

Basic personal information (e.g., salutation, first name, last name, gender)
Contact information (e.g., address, email address, phone number)
Behavioural and transactional data (e.g., cart details, purchase activity, participation in contests or events)
Online identifiers (e.g., cookie IDs, IP addresses)

You may withdraw your consent at any time. The withdrawal does not affect the legality of processing carried out prior to the withdrawal.

Job Applications

If you apply to work with us, we appreciate your interest. When you submit application documents, we process your personal data based on your consent. This includes your cover letter, CV, supporting documents, and online profiles. If we do not proceed with your application or if you withdraw it, we delete your documents.

Legal Basis

The legal basis for processing your personal data depends on the purpose of processing. Generally, it is one of the following:

Your consent
Performance of a contract or pre-contractual measures
Legal obligations

Data Sharing

We may share your personal data with service providers—for example, for newsletter distribution or hosting. They only receive the data necessary for their respective tasks. We do not share your data with unrelated third parties unless required by law.

Data Transfers Abroad

We primarily process your data in Switzerland and the EEA. In exceptional cases, data may be transferred to other countries. In such cases, we ensure an adequate level of protection (e.g., through EU Standard Contractual Clauses).

Cookies & Tracking

Our Website uses cookies and similar technologies to make the user experience more convenient, efficient, and secure. You can disable cookies in your browser at any time. For more information, see our Cookie Policy.

Tracking Tools

We use tools such as Google Analytics, Facebook Pixel, or similar services to analyse user behaviour and improve our offerings. These tools use cookies to evaluate your browsing behaviour in anonymised or pseudonymised form. You can object to their use.

Your Rights

You have the right to request information, correction, deletion, restriction of processing, objection, and data portability at any time. If you have questions, you can contact us at caren@chaiconnection.ch or reach out to the relevant supervisory authority.